Part 1 - Defines
QUEENSTA: Refers to the website www.queensta.com
QUEENSTA Service Provider: Refers to MIASARINVEST PTE LTD.
Personal information: refers to various information recorded electronically or otherwise that can
identify a specific natural person or reflect the activity of a particular natural person, either
alone or in combination with other information.
Personal sensitive information: including identity card number, personal biometric information, bank account number, property information, whereabouts, transaction information, personal information of children under 14 years old, etc.
Personal information deletion: refers to the behavior of removing personal information in the system involved in realizing daily business functions, so that it can’t be retrieved and accessed.
Part 2 - Legal Notice
Unless otherwise stated by QUEENSTA, all rights in all products, technologies, software, programs,
data and other information (including text, icons, pictures, photos, audio, video, graphics, color
combinations, layouts, etc.) within the website ( Including copyrights, trademarks, patents, trade
secrets and other related rights are owned by the QUEENSTA Service Provider and/or its affiliates.
No one may use QUEENSTA without the permission of the QUEENSTA Service Provider and/or its affiliates to monitor, copy, distribute, display, mirror, upload, download, etc., through programs or devices such as robots, spiders, etc. Any content.
QUEENSTA's "QUEENSTA" and other texts and / or logos, as well as other QUEENSTA logos, emblems, products and service names are QUEENSTA service providers and / or their affiliates in China and other countries Trademarks, if there is any need for publicity, display, etc., you must obtain prior written authorization from the QUEENSTA service provider and/or its affiliates.
Limitation of Liability
In view of the information publishing service provided by QUEENSTA, it belongs to the electronic bulletin board (BBS) nature, the store and product information on QUEENSTA (including but not limited to the shop name, company name, contact person and contact information, description and description of the product, Related pictures, videos, etc.) are provided and uploaded by the user, and the user shall bear corresponding legal responsibility for the information provided and uploaded by the user. QUEENSTA Service Providers agree otherwise and will clarify with you in relevant agreements or other legal texts. The work reproduced by QUEENSTA (including the content of the forum) for the purpose of transmitting more information does not mean that we agree with its views or have confirmed the authenticity of its content.
Intellectual Property Protection
We respect intellectual property rights and oppose and combat infringement of intellectual property rights. If the intellectual property right holder believes that the content of QUEENSTA (including but not limited to the product information released by QUEENSTA users) infringes on its legitimate rights and interests, it can make a complaint through the platform, and we will respond accordingly after receiving the qualified notice of the intellectual property right holder. Laws and regulations as well as platform rules are dealt with in a timely manner.
1. How do we collect and use your information?
We collect and use your personal information for the purposes described in this policy:
(1) Helping you become our member
In order to be our member, so that we can provide you with membership services, you need to provide
a mobile phone number, email address, and create a username and password. If you only need to use
basic services such as browsing, search, etc., you do not need to register as a member and provide
the above information.
In the process of registering members, if you provide the following additional information to supplement your personal information, it will help us to provide you with more personalized membership services such as membership birthday privileges: your real name, gender, date of birth, residence the real head of your own. However, if you do not provide this information, it will affect your use of personalized membership services, but will not affect the basic browsing, search, and purchase features of QUEENSTA products or services.
When you voluntarily cancel your account, we will make it anonymous or delete your personal information as soon as possible in accordance with applicable laws and regulations.
(2) Providing goods or services to you
1. Information you provide to us
To facilitate the delivery of goods or services to you, you will need to provide the consignee's
name, shipping address, postal code, and consignee contact number. If we entrust a third party to
you for delivery, we will share the above information with a third party with your consent. If you
refuse to provide such information, we will not be able to complete the delivery service.
In order to complete the transaction, you may need to provide a payment account and choose a payment
method so that we can understand your payment status.
You can order goods or services for others through QUEENSTA, you need to provide the above personal information of the actual ordered. Before providing QUEENSTA with the above personal information of the actual subscriber, you must ensure that you have obtained your authorization.
2. Information we collect during your use of the service
In order to provide you with page display and search results that better suit your needs, understand
product suitability, and identify account anomalies, we collect and correlate information about the
services you use and how they are used, including:
Device Information: We will receive and record information about the device you are using (such as device model, operating system version, device settings, unique device identifier, etc.) based on the specific permissions you have granted during software installation and use. Information about the location of the device (such as IP address, GPS location, and sensor information such as WLAN access points, Bluetooth, and base stations that can provide relevant information).
Log information: When you use our website or the products or services provided by the client, we will automatically collect your detailed usage of our services as a related web log. For example, your search query content, IP address, type of browser, telecom carrier, language used, date and time of access, and web page history you visit.
Please note that separate device information, log information, etc. are information that does not identify a particular natural person. If we combine such non-personal information with other information to identify a particular natural person or use it in conjunction with personal information, such non-personal information will be treated as personal information during the combined use, except for your authorization. Or as otherwise provided by laws and regulations, we will anonymize and de-identify such personal information.
In order to display the order information of your account, we will collect the order information generated during the use of our services to show you and facilitate the management of your order.
When you contact us, we may save information such as your communication/call history and content or the contact information you left in order to contact you or help you solve the problem or to document the resolution and results of the problem.
(3) Other uses
When we use the information for other purposes not covered by this policy, or if the information collected for a specific purpose is used for other purposes, you will be asked for your prior consent.
(4) Exceptions for obtaining authorization
According to relevant laws and regulations, collecting your personal information in the following
situations does not require your authorized consent:
Relevant to national security and national defense security;
Related to public safety, public health, and major public interests;
Related to criminal investigation, prosecution, trial and judgment execution;
⦁ It is difficult to obtain your own consent to protect the life and property of the personal information subject or other individuals;
⦁ The personal information collected is disclosed to the public by yourself;
⦁ Collect personal information from legally publicly disclosed information, such as legitimate news reports and government information disclosure channels; to sign a contract according to your requirements;
⦁ It is necessary to maintain the safe and stable operation of the products or services provided, such as the failure to discover or dispose of products or services;
⦁ Required for legal news reporting;
⦁ When an academic research institution conducts statistical or academic research based on public interest and provides academic research or description results, the personal information contained in the results is de-identified;
⦁ Other circumstances as stipulated by laws and regulations.
If we stop operating QUEENSTA products or services, we will stop the activities of collecting your personal information in a timely manner, and notify you of the notice of suspension of operation, one by one or announcement, and delete or anonymously hold the personal information held. Processing.
2. How do we protect your personal information security?
⦁ We have taken reasonable and feasible safety protection measures in accordance with
standards to protect the personal information provided by you and prevent unauthorized access,
public disclosure, use, modification, damage or loss of personal information. For example, when you
exchange data (such as credit card information) between your browser and the server, it is protected
by SSL (Secure Socket Layer) protocol; we also provide HTTPS (Hyper Text Transfer Protocol over
Secure Socket Layer) protocol to QUEENSTA website. Safe browsing; we use encryption to improve the security of personal information; we use trusted protection mechanisms to protect our personal information from malicious attacks; we deploy access control mechanisms to ensure that only authorized personnel can access personal information; And we hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
⦁ We have an industry-leading data security management system based on data life cycle, which enhances the security of the entire system from the aspects of organizational construction, system design, personnel management, and product technology. At present, our important information system has passed ISO27001 certification.
⦁ We will only retain your personal information for the period required to achieve the purposes stated in this policy or for the period required by law, unless you extend your retention period with your consent or with the law.
⦁ The Internet is not an absolutely secure environment. We strongly recommend that you do not use personal communication methods other than those recommended by QUEENSTA. You can connect and share with each other through our services. When you create communications, transactions or sharing through our services, you can choose to communicate, trade or divide
The object to be enjoyed as a third party that can see information about your transaction, contact information, exchange information or share content.
When using the QUEENSTA service for online transactions, you will inevitably disclose your personal information, such as contact information or contact address, to the counterparty or potential counterparty. Please protect your personal information and provide it to others only when necessary.
If you find that your personal information, especially your account or password, has been compromised, please contact QUEENSTA customer service immediately so that we can take action according to your application.
Please note that the information you voluntarily share or even share publicly when using our services may involve personal information or even personally sensitive information about you or others, such as when you choose to upload an image that contains personal information when you evaluate. Please consider more carefully whether you share or even share information publicly when using our services.
Please use complex passwords to help us keep your account secure. We will do our best to protect the security of any information you send us. If our physical, technical or administrative protection facilities are destroyed, resulting in unauthorized access, public disclosure, alteration or destruction of information, resulting in damage to your legal rights, we will bear the corresponding legal responsibility. ⦁ We will update and disclose the security risks, personal information security impact assessment reports, etc. from time to time, which you can obtain through QUEENSTA announcement.
⦁ After the unfortunate incident of personal information security, we will inform you according to the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, you can prevent and reduce the risk autonomously. Advice, remedies for you, etc. Event-related situations We will inform you by email, letter, telephone, push notification, etc. When it is difficult to inform the personal information subject one by one, we will issue a notice in a reasonable and effective manner.
At the same time, we will report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
3. How does your personal information transfer globally?
Personal information collected and generated by us during our operations in the People's Republic of
China is stored in China, except in the following cases:
⦁ Laws and regulations have clear provisions;
⦁ Obtain your explicit authorization;
Part 4 - User Rights and Obligations
1 - The right
⦁ The user has the right to have his or her own username and transaction password on the
network, and has the right to use the user name and password to log in to the QUEENSTA network
trading platform at any time. Users may not transfer or authorize others to use their own QUEENSTA
network username in any form;
⦁ The user has the right to use the QUEENSTA online trading platform to inquire about item information, publish transaction information, log in items, participate in online product bidding, and enter into sales contracts with other users in accordance with the provisions of this service agreement and the relevant rules published on QUEENSTA. , evaluate the credits of other users, participate in relevant activities of QUEENSTA, and have the right to enjoy other related information services provided by QUEENSTA;
⦁ If the user has a dispute with other users in the online transaction process of QUEENSTA, they can request QUEENSTA to coordinate from it. If the user finds that other users are illegal or violates the service agreement, they can report the request to QUEENSTA. If the user has litigation with other users due to online transactions, the user has the right to request relevant information from QUEENSTA through the judicial department;
2 - The obligation
⦁ The user is obliged to provide his or her own real information at the time of registration,
ensure the validity and security of such contents as e-mail address, contact number, contact
address, postal code, etc., to ensure that QUEENSTA and other users can use the above contact
information. Contact yourself. At the same time, the user is also obliged to update the relevant
registration information in time when the relevant information is actually changed. The user
guarantees not to register or certify QUEENSTA with other people's materials;
⦁ The user should ensure that the principle of honesty and credit is adhered to during the transaction process using the QUEENSTA online trading platform. The unfair competition behavior is not taken during the transaction process, the normal order of online transactions is not disturbed, and the behaviors unrelated to online transactions are not engaged;
⦁ Users should not maliciously evaluate the seller on the QUEENSTA online trading platform, or take improper measures to reduce the seller's credit;
⦁ Users may not publish all kinds of illegal or illegal information on the QUEENSTA online trading platform;
⦁ Users on the QUEENSTA online trading platform may not buy or sell goods that are prohibited by the state from selling or restricting sales, may not buy or sell goods that infringe on the intellectual property rights or other legitimate rights and interests of others, or trade in violation of social public interest or public morals, or QUEENSTA believes that it is not suitable for items sold on QUEENSTA online. For details, please refer to the prohibition and restriction of the release of commodity information rules;
⦁ The user promises that all actions they perform when using QUEENSTA are in compliance with national laws, regulations and relevant provisions of QUEENSTA and various social public interests or public ethics. If any violation results in any legal consequences, the user will assume all corresponding legal responsibilities in his own name;
Part 5 - The seller's delivery and the buyer confirm the receipt principle
1 - Delivery time:
The seller must be shipped within five working days after the buyer pays.
2 - Delivery timeliness: Goods of 5 US dollars and more than 5 US dollars must be fulfilled within 30 days, and goods less than 5 US dollars must be fulfilled within 60 days. The platform will count orders that have reached delivery timelines and have not reached delivery timelines in the last 30 days.
3 - The buyer confirms the receipt principle: If there is no objection to the product, the buyer must confirm the receipt within 7 days after receiving the goods. If there is a quality problem, it must be submitted within 7 days of receipt of the goods.
4 - The platform automatically determines the buyer to confirm the receipt period: Within 60 years after the goods were issued, the buyer did not confirm the receipt of the goods, and did not file a claim and other objections, the platform will automatically determine that the buyer has received the goods.
Part 6 - Refund Policy
(1) Conditions for the buyer to submit a refund
⦁ Did not arrive or the goods did not arrive.
⦁ The product does not match the description.
⦁ Quality issues.
(2) Refund processing method
The platform pays great attention to protecting the rights of both buyers. Therefore, if the buyer wants a refund, he must prove that the problem actually exists. After that, we will decide the refund amount according to the severity of the problem, and may ask the consumer to destroy or return the product.
1 - Not arrived
⦁ If the buyer requests a refund on the grounds that the goods are not delivered, we will
the logistics information at the destination post office, logistics company, and express delivery
⦁ If the logistics is traceable to the destination country post office or courier collection office, the consignee information is accurate, we will advise consumers to go to the post office or express collection point check.
⦁ If the consignee information is incorrectly filled or the package is completely untrackable, the customer will receive a full refund.
2 - The goods have not arrived
We will ask the buyer to say the weight of the parcel received and provide proof of the photo. If the buyer claims that the weight of the package is lighter than the weight provided by the seller, we will contact the post office to find out the truth and determine the refund amount. Therefore, please be sure to fill out the product weight information.
3 - The product does not match the description
Orders below $5:
⦁ If we find that the actual product does not match the description, it will be based on the actual and description.
⦁ The degree of the token determines the amount of the refund (50% - 100%).
⦁ Customers in other regions receive a full refund without proof of video or photo.
Orders over $5:
⦁ We ask all customers to provide evidence that the problem exists, and then the refund rate and amount will be determined based on the severity of the problem.
⦁ And the platform will disable the picture or describe the product that does not match the real thing.
4 - Quality problems
Due to policy differences between countries and regions, the platform's refund policy is also based on the region. In the event of a serious quality problem, we will refund the product without requiring the customer to return or destroy the product.
Orders below $5:
Buyers in Russia and the former CIS countries need to provide evidence.
Buyers in other countries receive a full refund without proof of video or photo.
Orders from $5 to $20:
Simply provide a photo as evidence and you will receive a full or partial refund without destroying or returning the product;
Orders from $5 to $20:
A photo or video is required to prove the problem, and we will determine the refund amount based on the severity of the issue.
⦁ A full refund if the problem is serious enough to affect the use of the product itself.
⦁ If the problem is not particularly serious, we offer a maximum refund of 50%.
⦁ If the buyer is not satisfied, the product can be destroyed and a full refund can be obtained.
Orders from $20 to $100:
We will ask all customers to provide a photo or video to prove the problem, and then the refund amount will be determined based on the severity of the problem.
⦁ A full refund if the problem is serious enough to affect the use of the product itself.
⦁ If the problem is not particularly serious, we will issue a refund of up to 50%.
⦁ If the buyer is not satisfied, we first recommend that the buyer send the product back to the seller and get a full refund. If the seller feels that the shipping cost is too expensive or does not want or can’t return the product for other reasons, the product can be destroyed and a full refund can be obtained.
Orders over $100:
We will ask all customers to provide photos or videos to prove that the problem exists, and then will be based on the problem
The severity determines the amount of the refund.
⦁ If the problem is serious enough to affect the full refund of the product itself.
⦁ If the problem is not particularly serious, we will issue a refund of up to 50%.
⦁ If the buyer is not satisfied, we will advise the buyer to return the product to the seller and receive a full refund
Problem severity and refund percentage
15%: If the clothing is not well stitched, the thread is exposed
30-35%: The appearance of the product is damaged, but it does not affect the use.
50%: If the clothing class sends the wrong code
100%: The product has not arrived or the problem is serious enough to affect the use.
5 - The refund period
⦁ The buyer can request a refund within 30 days of confirming the receipt.
⦁ If the buyer does not receive the goods after 60 days of ordering, he can apply for a refund within 15 days on the grounds of “not arrived”, which means that the buyer can apply for a refund from the 61st to the 75th day after the order is placed. .
⦁ If the product price is more than $50, the buyer can apply for a refund for orders that cannot be tracked after 20 days of order placement.
⦁ If the seller gives the same logistics tracking number to customers with different addresses, the platform has the right to cancel the order and refund it to the customer at any time.